Customer Service Professional
Telecommunication Company Seeks:
Customer Service Professional
Mission
To be the interfase between the client and the production plant, in interaction with the sales representative and Technical Consultant, to attend to its requirements.
Effectiveness areas
· Project management skills
· Communication skills with the client and towards the diffetent teamworks to transmit accurately the clients’ requirements.
· Skills to solve problems promptly.
Main responsibilities
· Responsible of collecting the necessary inputs to launch production. Order Entry process
· To ensure the delivery of an order according to the terms agreed on Purchasing Order.
· To process artworks from the clients.
· To confirm the reception and approval of input files for production order launching.
· Communication with the client concerning the status order, the inputs required, delivery dates, shipments, etc.
· To send the shipment documentation (invoice, packing list, etc)
· Presence with the client to detect needs and requirements
· To enter customer complaints, to give follow up to complaints and to send the complaint report to the client
· To obtain from the client the packing requirements to send them to the Packing Area in the plant to generate packing specs
· To negotiate the best delivery date with Planning, according to the clients’ date required
· To keep the clients binders updated for audits
Main relationships
Clients
Providers
Sales
Tecnical Consultant
Planning
Logistics
Estudio
Procurement
Finance
Quality
Position Profile
Education:
Business Administrador, International Business,
Industrial Engineer
Age / Edad / Idade: 23 to 35 years
Languages / Idiomas: English (mandatory), French if possible
Software Programs / Programas Computación: Oracle, Mfg pro, Excel , Word, PowerPoint.
Experience in years / Experiencia en años / Mínimo de Experiencia: 3 years
Personnel Management
Si/Yes/Sim ( x )
Salary $3.000.000. Cellular, prepaid health.
Send C.V: Majosaenz@yahoo.com
